Keep an eye on the lower right hand corner of your screen for the live chat icon when filling out the form or visiting another page on our support site. That's available directly on the main Turtle Beach website. The team can also be contacted via Live Chat between 9:30 AM EST and 4:30 PM EST from Monday through Friday. Here's a direct link to their contact form: They would want to hear about any sort of inconvenience encountered with your headset and its mobile (Android/iOS) app so they can assist with further troubleshooting. If you continue to have the same inconvenience after going through those steps please reach out directly to our technical/warranty support team for further assistance. Your headset should not be ready to use with your phone. Open up the Audio Hub application, click "Get Connected" and wait to see for the app to recognize your headset. Re-pair your headset to your phone via Bluetooth as instructed at the link below.Ĩ. NOTE: You can find the appropriate version of the Audio Hub for your device at the following link:ħ. After updating the headset, re-download the mobile version of the Audio Hub for your phone if you previously uninstalled it. NOTE: The headset can only be updated via the Windows or MacOS version of the Audio Hub.Ħ. Here's an article that will go over the process of updating the headset: Grab the headset (which should be powered off) hold down the Bluetooth Button, then while continuing to hold that down, power on headset and continue to hold down the Bluetooth button until you hear a double beep.Įnsure that your headset has been updated to the newest firmware via the Audio Hub program for Windows or Mac. If there are multiple listings for the headset, remove them all. Remove your headset as a Bluetooth device via your phone/tablet's settings menu. Uninstall the mobile Audio Hub application from your phone/tablet if you currently have it installed. Connect your Turtle Beach gaming headset or other Turtle Beach audio accessory to your PC or Mac.
#Turtle beach audio hub windows software for pc#
Download the Turtle Beach Audio Hub software for PC or Mac.
Sorry to hear that you've encountered an inconvenience in getting your headset paired to your iOS device. Connect your SuperAmp to the Turtle Beach Audio Hub program to update your device’s firmware to version (v.1.2.6 for Xbox and v.1.2.3 for PlayStation ).
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